
ISO 9001
Quality Management System
ISO 9001
Quality Management System
This module is based on seven quality management principles and it aims to guide companies to become more efficient and improve customer satisfaction.
A common misunderstanding is that ISO 9001 is aimed at larger companies and manufacturers. However, the requirements of ISO 9001 are generic and applicable to any company.

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ISO 900 was initially published in 1987.
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It has undergone several revisions to keep up with good practices and trends in the business world
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The latest (5th) standard edition is titled ISO 9001:2015 Quality Management Systems – Requirements.
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After running a survey with over 8,000 respondents, in May 2021, the ISO subcommittee for quality systems (ISO/TC 176/SC 2) confirmed that ISO 9001:2015 is still relevant and recommended that it remains unchanged.
Benefits of Certification

Some of these factors include:
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The perception of the QMS as a system of documentation.
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The inability to identify nonconformities.
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The inability to ensure continual improvement.
The training course, both lead implementer and lead auditor, are tailored to overcome such limitations.
Globally recognised, our certifications demonstrate an individual’s professional capabilities to contribute to the company's QMS, as an auditor, implementer, or QMS implementation team member.
Obtaining a certificate in ISO 9001:
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Differentiates you from other quality management consultants/auditors.
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Showcases your awareness and knowledge of an internationally recognised standard for the management of quality in companies.
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Enables you to have the necessary competencies to guide and support organisations through the implementation and management of a QMS (Certified ISO 9001 Lead Implementer).
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Enables you to have the necessary competencies to assess the conformity of a QMS against the requirements of ISO 9001 and the organisation’s requirements (ISO 9001 Lead Auditor).
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Qualifies you to conduct third-party certification audits on behalf of conformity assessment bodies (ISO 9001 Lead Auditor).
While ISO 9001 are used by companies to obtain several outcomes, many organisations are unable to fully realise the benefits of a QMS implementation. There are different factors which contribute to the inability to integrate the QMS into the organisation’s processes.
Introduction
This is a one-day training course which introduces the basic concepts of quality, quality management, and ISO 9001 requirements for a quality management system (QMS). It highlights the benefits of a QMS and concludes with a section containing useful guidance on the certification of the QMS.
Target Audience
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Those seeking a simplified introduction to quality, quality management, and ISO 9001
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Consultants, advisors, and professionals wishing to get acquainted with ISO 9001 requirements for a QMS
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Employees responsible for managing, maintaining, and improving the quality of the products and services in an organisation
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Professionals aspiring to pursue a career in quality management
1
day
N/A
This one-day training course is comprised of the following sections:
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Section 1: Training course objectives and structure
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Section 2: Standards and regulatory frameworks
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Section 3: Fundamental concepts and principles of quality management
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Section 4: An overview of ISO 9001 requirements — Clauses 4 to 10
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Section 5: Preparation for the certification audit
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Section 6: Closing of the training course
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Learning objectives
By the end of this training course, the participant will:
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Understand the main concepts and definitions related to quality
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Understand the structure and elements of a QMS based on the requirements of ISO 9001
Educational approach
The training course is participant-centred and contains:
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Essay-type exercises and multiple-choice quizzes
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Interactions between trainer and participants by means of questions, discussions, and explanations
Prerequisites
There are no prerequisites to participate in this training course.
Lead Implementer
This is a five-day training course that aims to guide you in developing the necessary competence to establish, implement, operate, maintain, and continually improve a QMS. The main objective is to equip you with in-depth knowledge of ISO 9001 requirements, as well as the best practices and approaches used for the implementation and subsequent maintenance of a QMS. By attending this training course, you can assist companies in using a structured and evidence-based approach to managing the quality of their products and services.
5
days
3
hours
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Day 1: Introduction to ISO 9001 and the initiation of a QMS implementation
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Day 2: Implementation plan of a QMS
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Day 3: Implementation of a QMS
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Day 4: QMS monitoring, continual improvement, and preparation for the certification audit
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Day 5: Certification exam
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Apart from this, you will also learn about the importance of customer focus and the benefits of setting the foundations of a company culture which enables and supports quality. The training course is followed by a certification exam. If you pass, you can apply for the Certified ISO 9001 Lead Implementer credential. UKAS accredited and internationally recognised, the ISO 9001 Lead Implementer certificate validates your ability to implement a QMS based on the requirements of ISO 9001.
Target Audience
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Those seeking a simplified introduction to quality, quality management, and ISO 9001
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Consultants, advisors, and professionals wishing to get acquainted with ISO 9001 requirements for a QMS
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Employees responsible for managing, maintaining, and improving the quality of the products and services in an organisation
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Professionals aiming to pursue a career in quality management
Learning objectives
By the end of this training course, the participant will:
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Demonstrate an understanding of the main concepts and definitions related to quality
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Demonstrate an understanding of the structure and elements of a QMS based on the requirements of ISO 9001
Educational approach
The training course is participant-centred and contains:
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Essay-type exercises and multiple-choice quizzes
-
Interactions between trainer and participants by means of questions, discussions, and explanations
Prerequisites
There are no prerequisites to participate in this training course.
Lead Auditor
This enables you to develop the necessary abilities to perform quality management system (QMS) audits by applying widely recognised audit principles, procedures, and techniques. The course combines the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other good practices of auditing and integrates them into a comprehensive methodology which enables you to successfully plan, conduct, and close ISO 9001 conformity assessment audits.
5
days
3
hours
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Day 1: Introduction to the quality management system (QMS) and ISO 9001
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Day 2: Audit principles and the preparation for and initiation of an audit
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Day 3: On-site audit activities
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Day 4: Closing of the audit
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Day 5: Certification exam
31
The training course is followed by an exam. If you successfully pass the exam, you can apply for the Certified ISO 9001 Lead Auditor credential. An UKAS-accredited and internationally recognised ISO 9001 Lead Auditor certificate validates your professional capabilities and demonstrates that you have the knowledge and skills to audit a QMS based on ISO 9001.
Target Audience
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Auditors seeking to perform and lead QMS audits on behalf of certification bodies
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Professionals wishing to adopt PECB’s AMS2 Methodology for conducting audits
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Those responsible for maintaining conformity to the requirements of ISO 9001
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Experts seeking to prepare for a QMS audit
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Professionals wanting to pursue a career in conformity assessment
Learning objectives
By the end of this training course, the participant will:
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Explain the fundamental concepts and principles of a quality management system (QMS) based on ISO 9001
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Interpret the ISO 9001 requirements for a QMS from the perspective of an auditor
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Evaluate the QMS conformity to ISO 9001 requirements, in accordance with the fundamental audit concepts and principles
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Plan, conduct, and close an ISO 9001 compliance audit, in accordance with ISO/IEC 17021-1 requirements, ISO 19011 guidelines, and other best practices of auditing
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Manage an ISO 9001 audit program
Educational approach
This training course is participant centered and contains:
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Theories, approaches, and best practices used in ISO management system audits
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Lecture sessions illustrated with examples based on case studies
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Practical exercises based on a case study
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Interaction between participants by means of questions and suggestions
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Stand-alone and scenario-based quizzes, tailored to prepare the participants for the certification exam
Prerequisites
The main requirements for participating in this training course are a fundamental understanding of ISO 9001 requirements for a QMS and a comprehensive knowledge of audit principles.
Foundation
This is a two-day training course which highlights the concepts of quality and quality management and provides an overall explanation of ISO 9001 requirements for a quality management system (QMS). Engage with QMS based on ISO 9001, such as the role of top management, risks and opportunities, quality policy, processes that shape product and service provision activities, requirements for performance evaluation, and the importance of continual improvement.
2
days
60
min
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Day 1: Introduction to quality concepts, QMS, and clauses 4–6 of ISO 9001
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Day 2: Clauses 7–10 of ISO 9001 and certificate exam
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When you successfully pass the exam, you may apply for the “Certificate Holder in ISO 9001 Foundation” designation. This certificate demonstrates that you have a general knowledge of ISO 9001 requirements for a QMS and enables you to be part of QMS implementation projects.
Target Audience
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Managers and consultants seeking to know more about quality management
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Professionals aiming to get acquainted with ISO 9001 requirements for a QMS
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Those engaged in or responsible for quality management activities in their company
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Individuals wishing to pursue a career in quality management
Learning objectives
By the end of this training course, the participant will:
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Demonstrate the ability to describe the quality management concepts, principles, and definitions
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Explain the main ISO 9001 requirements for a quality management system
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Identify potential actions and approaches that companies can use to achieve conformity to ISO 9001
Educational approach
The training course is participant-centred and contains:
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Lecture sessions are illustrated with graphics, examples, and discussions
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Interactions between participants by means of questions and suggestions
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Quizzes with similar structure to the exam
Prerequisites
There are no prerequisites to participate in this training course.